Annual Maintenance Contract · Dubai & UAE
The Ofixotech AMC – Predictable, Prioritised, Documented.
The Annual Maintenance Contract is the engagement model behind every long-term Ofixotech client. It converts ad-hoc, reactive, fully-priced one-off work into a predictable monthly cost, with priority emergency response, multi-trade coverage, and the documented service trail that satisfies landlord audits, lease renewals, and insurance claims. AMC isn’t a service – it’s the contract structure that makes every service better.
- Villa · Apartment · Building · Warehouse
- Fixed monthly cost
- Priority response
The Contract Structure
What an AMC Actually Is.
An Annual Maintenance Contract is a service agreement between you and Ofixotech covering scheduled maintenance for a defined property, scoped to defined trades, over a defined period – typically twelve months – at a fixed annual or monthly cost. It’s the contract structure that turns property maintenance from a series of unpredictable, fully-priced one-off events into a programme: scheduled, prioritised, and documented.
The AMC isn’t a separate service. It’s the wrapper around the services you already need – your AC, plumbing, electrical, painting, waterproofing, fire systems, and any other scope appropriate to your property. Villa owners, apartment owners, building owners and FM teams, and warehouse operators all use AMCs; the contract structure is the same, only the scope and cadence change. The page below is the commercial case for why AMC clients consistently outperform ad-hoc engagement on every dimension that matters.
The Commercial Case
AMC vs Ad-Hoc: The Five Dimensions That Matter.
Most property owners default to ad-hoc engagement because it feels cheaper – pay only when something breaks. The reality across five commercial dimensions tells a different story. Here’s the direct head-to-head comparison.
The AMC isn’t more expensive than ad-hoc once you measure 24 months of property care, not 24 days. The headline price hides the real economics.
Standard Inclusions
What’s Inside Every AMC.
Eight commercial inclusions across every Ofixotech AMC, regardless of property type or tier. These aren’t optional add-ons – they’re the floor.
Scheduled Preventive Visits
Quarterly servicing visits as standard, with cadence tailored per scope (monthly filter cleans in summer for AC, pre-rain inspections for waterproofing, etc). Booked into your calendar twelve months in advance.
Priority Emergency Response
AMC clients dispatched ahead of ad-hoc enquiries. Defined SLA for response time. No premium surcharge for emergency call-outs – covered under the contract.
No Call-Out Charges
For covered services, no per-visit call-out fee. Labour for scheduled visits and covered emergencies built into the AMC fee. Materials charged at AMC-discounted rates.
Documented Service Records
Monthly service reports per visit with photographs and observations. Quarterly review pack consolidating activity. Annual compliance audit pack ready for landlords, insurers, or asset transactions.
Multi-Trade Coverage
One contract covering every relevant trade for your property – AC, plumbing, electrical, paint, waterproofing, fire safety, joinery, deep cleaning. One coordinator, one accountable team.
5–25% Discount On Out-of-Scope Work
Major works outside the AMC scope (refurbishment projects, full epoxy installations, structural strengthening) priced at AMC-discounted rates – typically 5-25% below ad-hoc list pricing.
Single Coordinator Contact
One named coordinator who knows your property, your priorities, your access protocols. Direct WhatsApp and phone. No phone-tree, no ticket lottery, no explaining your situation each time.
Mid-Year Scope Review
Six-month check-in to validate the AMC scope is still right. Property changes, occupancy shifts, new tenants, new operational needs – the contract adapts mid-year, not at renewal.
AMC Tiers
Four Tiers. From Single Apartments to Industrial Estates.
AMC scope and pricing scales with the property’s complexity and the operational risk of failure. Four tiers covering everything from a single Dubai apartment to a multi-warehouse industrial portfolio.
Tier 1
Essential
Single Apartment · Studio to 2BR
Best For
Apartment owners, tenants, single-unit landlords. Light-use properties with one AC system and standard fittings.
Includes
- 2 scheduled visits / year
- Priority response (next day)
- AC, plumbing, electrical scope
- Annual service report
- 10% discount on out-of-scope
Not For
Holiday homes (use Standard) · Multi-unit portfolios (use Premium)
Most Popular
Tier 2
Standard
Villa · 3BR+ Apartment · Holiday Home
Best For
Villa owners, larger apartments, holiday-home owners, single-occupier owners who want predictable monthly care.
Includes
- 4 scheduled visits / year (quarterly)
- Priority response (same day)
- Full multi-trade scope
- Quarterly review pack
- 15% discount on out-of-scope
- Pre-arrival inspections (holiday homes)
Not For
Multi-property portfolios (use Premium) · Commercial/industrial (use Enterprise)
Tier 3
Premium
Building · Multi-Unit · Office
Best For
Building owners, FM teams, owners-association committees, single-tenant commercial occupants, multi-unit landlord portfolios.
Includes
- Monthly + quarterly scheduled visits
- Priority response (within 4 hours)
- Full multi-trade + specialist scopes
- Monthly service report + quarterly review
- DM/DCD/DEWA compliance pack
- 20% discount on out-of-scope
- Dedicated account manager
Not For
Industrial / warehouse facilities (use Enterprise)
Tier 4
Enterprise
Warehouse · Industrial · Multi-Site
Best For
Warehouse operators, logistics tenants, manufacturers, cold-storage facilities, multi-site portfolio owners, industrial estate FM.
Includes
- Site-tailored cadence + 24/7 emergency
- Defined SLA (2-4 hr response)
- Full industrial trade scope
- DCD-aligned fire system PPM
- Free-zone landlord coordination
- Annual compliance audit pack
- 25% discount on out-of-scope
- Dedicated account + site coordinator
Not For
Smaller properties (use Standard or Premium)
All AMC pricing quoted after a free property assessment. Tier choice depends on property type, occupancy, scope, and operational risk – not a static price list.
Starting the Contract
Our 5-Step AMC Onboarding.
From first call to first scheduled visit, typically within 7-14 days. A transparent process – no upfront commitment until you’ve seen the proposal and the price.
Free Property Assessment
On-site walkthrough at a time that suits you. We inspect the property, document condition, and discuss your priorities, usage pattern, and any current issues. Photographs and observations recorded. No charge, no commitment.
Tailored AMC Proposal
Within 3-5 working days, you receive a written AMC proposal: scope per trade, scheduled visit cadence, response SLA, deliverables, and the fixed annual/monthly price. Itemised, transparent, and adjustable.
Scope Refinement & Contract
Review the proposal, request adjustments (add scopes, change cadence, refine SLA), and we issue the final AMC contract. Standard contract terms or your company’s procurement requirements – both accommodated.
Mobilisation & First Visit
Contract signed; mobilisation within 7 working days. First scheduled visit takes baseline photographs, validates the property condition recorded during assessment, and establishes the cadence for the year.
Programme Delivery & Reviews
Scheduled visits per the AMC calendar. Monthly reports, quarterly review meetings, mid-year scope review, annual renewal discussion. Emergency response runs in parallel – your single coordinator handles dispatch.
Client Profiles
Six Property Owners Who Choose AMC Over Ad-Hoc.
Every Ofixotech AMC client started with a different problem – and arrived at the same contract structure. Here’s why each profile chooses AMC as the engagement model for their property care.
Villa Owner
Single point of contact for the whole villa. Predictable monthly cost replaces unpredictable emergency invoices. Documented service trail supports property value at resale.
Apartment Investor / Landlord
Remote management of a Dubai unit while based abroad. Monthly photo reports and tenant coordination handled by the AMC team. Move-in/move-out turnaround packaged into the contract.
Building Owner / FM Team
Multi-trade coverage under one contract reduces administrative overhead. Compliance documentation pre-built for DM, DCD, DEWA, and free-zone audits. One coordinator for the whole property.
Owners Association Committee
Predictable annual budget for shared infrastructure. Audit-ready service records for committee reporting and unit-owner communications. Defined SLA replaces handyman variability.
Warehouse Operator
Operational uptime protected by scheduled preventive care. Night and weekend phasing built into the AMC. Free-zone landlord compliance pack delivered alongside the maintenance.
Holiday Home Owner
Pre-arrival readiness inspections coordinated to travel dates. Between-stay turnover and monthly empty-property checks. Emergency response for guest issues while owner abroad.
From Assessment to AMC in 7–14 Days.
Free property assessment, written proposal, transparent monthly pricing. No commitment until you have seen the contract. Convert your next ad-hoc invoice into the last one.
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Answered
AMC FAQs.
The commercial questions property owners, FM teams, and procurement leads ask before signing an Annual Maintenance Contract with Ofixotech.
What is an Annual Maintenance Contract (AMC)?
What services are covered under an AMC?
Depending on the scope, an AMC can cover AC maintenance, plumbing, electrical work, painting, waterproofing, fire safety systems, and more.
How does an AMC differ from ad-hoc maintenance?
An AMC offers predictable costs, priority response, preventive maintenance, and documented records, while ad-hoc maintenance is reactive and charged per visit.
Do AMC clients receive priority support?
Yes. AMC clients receive priority emergency response and are attended to before ad-hoc service requests.
Are there any call-out charges under the AMC?
No. Covered services include labour and emergency call-outs without additional visit charges.
What documentation is provided with an AMC?
Clients receive service reports, photographs, maintenance records, quarterly reviews, and annual compliance documentation.
Can one AMC cover multiple maintenance trades?
Yes. A single AMC can cover multiple trades, including AC, plumbing, electrical, waterproofing, and other property maintenance services.
Do AMC clients get discounts on additional work?
Yes. AMC clients receive discounts ranging from 5% to 25% on services outside the contract scope.
How long does AMC onboarding take?
The onboarding process typically takes 7–14 days, from property assessment to the first scheduled maintenance visit.
Who can benefit from an AMC?
AMCs are suitable for apartment owners, villa owners, landlords, building managers, warehouse operators, and commercial property owners.